Sandra O’Boyle joins Heavy Reading

Heavy ReadingCongratulations to Sandra O’Boyle who has joined Heavy Reading to lead its research on customer experience management and customer analytics related to the network and services, customer care, billing and marketing.

She is also looking more broadly at how service providers are reinventing digital operations with a “customer first” focus and adopting big data strategies.

Immediately prior to joining Heavy Reading, Sandra was working as a freelance writer and analyst for companies such as Analysys Mason. She had previously been with Current Analysis before leaving there to work in strategic marketing for Rohde & Schwarz’s ipoque, a network traffic and subscriber analytics vendor.



Creative Strategies hires Carolina Milanesi on consumer tech

Carolina MilanesiIn a high-profile move, Carolina Milanesi has joined Creative Strategies as principal analyst where she will be focused on consumer tech across the board, from hardware to services.

Carolina is one of the most well known analysts in the consumer devices and services market. She is often found quoted in the media (e.g. FT, Bloomberg, The New York Times and the Wall Street Journal), regularly appears on TV (e.g. BBC, Bloomberg TV, Fox and NBC News) and her Twitter account was recently listed in the “101 accounts to follow to make Twitter more interesting” by Wired Italy.

Carolina first built her reputation at Gartner, where she spent 14 years, latterly as its consumer devices research VP and agenda manager. More recently, she has been chief of research at Kantar Worldpanel ComTech where she drove thought leadership research by marrying her deep understanding of global market dynamics with the wealth of data coming from ComTech’s longitudinal studies on smartphones and tablets.

Better known in the US than in Europe, Creative Strategies was one of the first market research firms in Silicon Valley. Carolina herself describes Creative Strategies as having a “strong reputation for delivering impactful insight to top execs in the Valley.”  She will be working alongside Tim Bajarin and Ben Bajarin, two other well-known industry analysts and commentators.

Current Analysis hires Tony Cripps to cover IoT

Tony CrippsCongratulations to Tony Cripps who has just landed himself a shiny new gig as Principal Analyst, IoT Innovations at Current Analysis.

Most recently an independent analyst and strategy consultant, Tony has also worked as an industry analyst with Ovum, where he focused primarily on consumer tech and mobile devices and platforms. He started his career as an IT journalist for Computerwire.


Paris Burstyn leaves Ovum

Paris BurstynAnyone who has worked as an analyst or in analyst relations in the telecommunications market in recent years is likely to know Paris Burstyn.

Most recently, he was a senior analyst at Ovum where he covered wholesale  telecoms for seven years.

Well, he’s now moved on and is establishing himself as a blogger at Paris on Telecommunications which has the tag-line, “Thoughts that drive growth for communications service providers.

In his own words: “this site will host my thoughts and analysis about the continuing changes taking place in the telecoms/Internet industry. I plan to deliver ideas that will catalyze creative thinking throughout the business and encourage readers to discuss their ideas with me and other readers.”

I’m looking to reading his thoughts.


Tom Raftery leaves Redmonk

Tom RafteryI’ve spotted that Tom Raftery has left Redmonk where he headed up the company’s cleantech, energy and sustainability practice, Greenmonk.

According to his blog post, Tom’s got nothing definite planned but is “talking to a number of people about next steps, and some exciting opportunities are already starting to present themselves.”

I missed this when Tom first announced it last month so perhaps others did too.



IDC looks to drive innovation, collaboration

Interesting to see IDC has created a new role – chief analyst for the European region – “specifically to drive innovation in new research topics and deliverables, to promote collaboration and knowledge sharing, and to increase customer satisfaction.”

Congratulations to Phil Carter who has been appointed to the new position. As part of his promotion, he will continue to manage the European Enterprise Software and Infrastructure research teams.